Frequently Asked Questions
Naturopathic Medicine consultation services may or may not be covered by your insurance plan. We do not accept any form of medical insurance for consultations as we are a fee-for-service practice. It is recommended that you call your insurance carrier to find out if your plan covers an “out of network” provider. Our clinic does not bill your insurance directly, but we can give you a receipt for services at your request, which you may try to submit for reimbursement. However, most times, you may be able to use your insurance for blood work, certain advanced labs, radiology and any prescription medications. You may also use pre-tax dollars from a Health Savings Account (HSA) or a Flexible Spending Account (FSA) to pay for your consultations, lab fees, and prescriptions/supplements as your insurer allows. We cannot guarantee what your insurance plan will cover, but we will try our best to accommodate your needs.
Yes, we work with pediatrics, adolescents, young adults, adults and geriatrics. In fact, often our favorite clients are families.
Due to the length and complexity of visits with your provider, please be courteous and provide notice of at least 2 full business days to cancel or reschedule appointments. This helps to ensure that we can run an efficient and effective practice, meet the needs of patients who are waiting to get an appointment, and be respectful of the time the provider puts forth preparing prior to the visit as well as the time of all of our patients.
Any acute illness or injury will need to be directed to your PCP or urgent care. In the event of a serious health concern that needs immediate attention, please go to the nearest urgent care/ER, or call 911 in the case of a true medical emergency. Any crucial medical problem outside of our office hours that cannot wait until the next business day should also be seen by your PCP, or at an urgent care/ER, or call 911. If you notice an adverse effect from one of the components of your health plan, you should discontinue it immediately and call the office or contact your provider through your patient portal.
You can call the office at (480) 510-8491 or firstname.lastname@example.org. If we are unable to pick up your phone call, please leave a message and we will do our best to respond within 1-2 business days. Since the provider is with patients the majority of the day, they will not be able to answer the phone. Emailing or sending a message through the Patient Portal is the best way to contact us. Please note: Our office is not open on nights, weekends or holidays.